Terms of payment

This page is about terms of payment to Chau Doc Travel, learn how to pay and the terms of cancellation and changing/amendment

 

Pay Online

First Choice accepts Visa, MasterCard, American Express, JCB card. This is FAST and SECURED.

Credit Card Accepted

credit cards

credit cards

Please be advised that there is a surcharge of 3.3 % for the bank fee.

First Choice has the representative of the MaterCard Internet Gateway Service (MiGS) in Vietnam. All credit card details are processed by First Choice in a secure environment. Your card information will be protected during the transmission by using Secure Sockets Layer (SSL/168 bit) software, which encrypts the information that you provide online. MiGS payment system meet PCI Data Security Standard of PCI Security Standards Council (http://www.pcisecuritystandards.org).  MiGS payment system also joins 3DSecure program of Visa, MasterCard and JCB.

CANCELLATION AND REFUNDS

We will confirm your booking once we get your deposit

Cancellations by us

We reserve the right to cancel your booking under some unavoidable circumstances. If we cancel your booking, you can either get a refund or accept an alternative from us of equivalent or similar standard and price, if one is available, and we will always refund the difference in price if the alternative is of a lower standard and price.

 

Changes by us

We try to avoid making any “major changes” to your booking. If we tell you about any of these changes after we confirm your booking, you can either accept these new arrangements or accept an alternative from us of equivalent or closely similar standard and price, if one is available, and we will always refund the difference in price if the substitution is of a lower standard and price.

 

Cancellations by you

Requests for cancellation of confirmed bookings must be made in writing and will be subject to the following cancellation fees:

• Cancellation is made within 14 days prior to the date of your arrival, deposit is fully refunded but is subject to US$ 30 for administration fees, bank service charge or other cost necessary to put the refunding process forward.

• Cancellation is made within less than 14 days prior to the date of your arrival, deposit is fully forfeited due to the penalty by the hotels or other services suppliers we incur.

• There is no refund or reduction being made for parts or items(meals, sightseeing points, etc) of the program missed by any member of GROUP/F.I.T.

 

Changes by you

• Amendment report must be sent to us via email or fax, at least 10 working days prior to your arrival date.

• We will advise the availability and possible amendment fees for changes made by you to your confirmed booking at the time when we receive the amendment report. However, we will not take any extra fees for those changes if no extra cost arises from them.

UNUSED SERVICES

No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members. Travel documents will be compiled after the deposit has been received and are sent two or three weeks prior to departure. These documents will be sent via email, and should be printed out by participants and retained as a receipt.

RESPONSIBILITY

All possible care is taken to ensure that our suppliers maintain the highest possible standards. However, we are not responsible in any way for problems, however they arise, that result from the booking of services we do not directly control. First Choice, affiliated companies, servants or agents shall not be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly due to any events beyond our control.

VALIDITY

This information is valid at the time of publication but is subject to change without prior notice. However, should any changes occur, they will be posted on the website immediately. However, should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.